ORDER 7 DAYS A WEEK
We are here to serve you every day. You can place your order through our webstore 24 hours a day. If you need to contact us by phone using our toll free number, (800) 533-8115, we are open every week day at 7:00 AM and close at 6:00 PM Monday - Friday. On Saturday we are here from 8:00 AM - 5:00 PM (Mountain Standard Time, all year).
YOUR SATISFACTION IS A MUST!
NO SALE IS COMPLETE UNTIL YOU ARE 100% SATISFIED. Let us know (by phone or mail) within 7 days if you’re not pleased with your purchase and you will receive a refund or exchange or credit. Your satisfaction is very important to us.
Animal Health Express
3301 N Freeway Rd
Tucson, AZ 85705-5015
800-533-8115
SERVICE CHARGES
No matter how many items you order, you pay a Service Charge of only $4.95.
Our Service Charge includes our Hassle-Free Insurance Coverage. That means we
handle all the hassles if any of the items you order are damaged in shipment.
If your package shows damage upon arrival, please call us, toll free, immediately.
We will reship your order that day and handle all shipping claims. If you discover
damage after you have accepted shipment and opened your order, please save the
box and damaged goods. Call us toll free. We will immediately ship replacement
items for those that
were damaged and take care of all claims with the carrier. Just one toll free
call to us takes care of it all.
SHIPPING CHARGES
NONE! Animal Health Express pays freight on all items
except rush orders, products marked FOB, COLD or HAZARD or products you request special shipping on.
“DOUBLE EXPRESS”
If you need it “yesterday,” you may request “Double Express”
Service. Federal Express serves almost all the areas UPS does and offers very
competitive rates for air service. Please call to confirm our rates for our
expedited air shipments. For shipments to Hawaii and Alaska - please call to confirm costs and that the product can be shipped via air-service.
FOREIGN SHIPMENTS:
Sorry - we do not ship outside of the United States.
NOTE:
Vaccines or medications that require cold packaging are sent on a no-exchange,
non-refundable basis.
RETURNS OR EXCHANGES
To exchange or receive a refund for any item you ordered, please call our toll
free number to obtain a Return Authorization Number. Merchandise must be returned
within 7 days in its original package. Please include the original invoice with
the Return Number. This will also help us expedite your refund.
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